BS ISO 23412:2020 pdf download – Indirect, temperature-controlled refrigerated delivery services — Land transport of parcels with intermediate transfer.
1 Scope This document specifies requirements for the provision and operation of indirect, temperature- controlled refrigerated delivery services for refrigerated parcels which contain temperature-sensitive goods (including foods) in land transportation. It includes all refrigerated delivery service stages from acceptance (receipt) of a chilled or frozen parcel from the delivery service user to its delivery at the designated destination, including intermediate transfer of the refrigerated parcels between refrigerated vehicles or container and via a geographical routing system. This document also includes requirements for resources, operations and communications to delivery service users. It is intended for application by refrigerated delivery service providers. This document does not cover requirements for: a) refrigerated parcel delivery via modes of transport such as airplane, ship or train; b) refrigerated parcels that are transported in ambient temperatures due to the fact that they contain their own refrigeration materials (for example, ice packs, refrigerated foam bricks, dry ice blocks) and are surrounded and enclosed by sealed thermo protective packaging that creates a separate refrigerated climate to that provided within the delivery service. However, these types of refrigerated parcels may be transported through a refrigerated delivery service; c) direct refrigerated delivery services in which chilled parcels and frozen parcels are collected from the delivery service user and transported directly to a recipient without in-transit transfer; d) the quality or the measurement of the temperature of the contents of the chilled parcels or frozen parcels being delivered and their pre-point of receipt state, however it does set the requirements for the refrigerated delivery service carrying them; e) Medical devices and medical equipment and pharmaceuticals might be subject to specific legislation and require specific transport requirements and are therefore, excluded from the scope of this document.
3.8 operation site location forming part of the transport network (3.21) where refrigerated parcels are: a) transferred from one refrigerated enclosure (3.11) to another as part of the geographical routing system (3.6); or b) submitted to the refrigerated delivery service by a delivery service user (3.4); or c) collected by a recipient (3.10) 3.9 operational manual set of instructions regarding how equipment functions 3.10 recipient person or organization named by the delivery service user (3.4) as being located at the designated destination (3.5) for the delivery of the refrigerated parcel 3.11 refrigerated enclosure temperature-controlled enclosure within a refrigerated vehicle (3.15) or an insulated container, which has its own means of cooling material (3.3), that is artificially maintained at a service transport temperature (3.18.2) and that can accommodate multiple chilled parcels (3.14.1) or multiple frozen parcels (3.14.2) during transport Note 1 to entry: This could be the temperature-controlled body of a truck, or insulated container containing cooling material (3.3). 3.12 refrigerated delivery service provider company or organization providing the refrigerated delivery services 3.13 indirect refrigerated delivery service operation that offers the transport of refrigerated parcels from a delivery service user (3.4) to a recipient (3.10) through a temperature-controlled transport network (3.21), similar to a postal service Note 1 to entry: Direct refrigerated delivery service means an operation that offers the transport of refrigerated parcels directly from a delivery service user to a recipient without either transference between refrigerated enclosure (3.11) or through a temperature-controlled transport network. Direct refrigerated delivery services are excluded from this document (see Clause 1).
3.14.2 frozen parcel packaged goods which have been refrigerated to within a negative service transport temperature (3.18.2) specified by the refrigerated delivery service provider (3.12) and agreed by service users in order to be carried or sent by the refrigerated delivery service Note 1 to entry: The service transport temperature for frozen parcels might, in addition, depend upon the frozen category within which the goods fall (for food or food-based products being transported, this is deep frozen or quick frozen, for example). See also 4.5. 3.15 refrigerated vehicle road transport vehicle constructed with one or more temperature-controlled enclosures with an integrated cooling system which is used for the transport of packages requiring controlled temperature conditions in transit Note 1 to entry: A refrigerated vehicle contains one or multiple refrigerated enclosures (3.11), see 9.2.1. 3.16 responsible person individual appointed by the refrigerated delivery service provider (3.12) to manage the people, processes and resources of an operation site (3.8) Note 1 to entry: This might be an operational site manager or equivalent role. 3.17 temperature-controlled environment area in which the environment is maintained at a specific temperature or within a specified temperature range Note 1 to entry: This might be for example, a cold store (3.2.2), refrigerated enclosure (3.11) within a refrigerated vehicle (3.15), or a refrigerated room.
